TERMS AND CONDITIONS OF USE

This document contains the terms and conditions governing your use of this web site and your purchase online of theme park entry tickets, Sea World Helicopter tickets and/or Australian Outback Spectacular tickets from us. By using this web site or purchasing theme park entry tickets, Sea World Helicopter tickets and/or Australian Outback Spectacular tickets through this web site you agree to be bound by these terms and conditions. Although the terms and conditions shown on this web site may change from time to time without notice, it is only those terms and conditions in force at the time you place an order that are relevant to you.

Please note that all ticket details, prices and other information shown on this web site may change at any time without notice. The availability of rides, shows and attractions shown or referred to on this web site is subject to change, delay, cancellation or closure due to inclement weather, preventative maintenance, refurbishment or other operational requirements. The information on this site is only intended to be of a general nature - detailed particulars can be obtained by calling +61 7 5573 3999.

PERSONAL INFORMATION

You may be asked to provide personal information (ie. information which is collected and identifiable as relating to you personally) before purchasing theme park entry tickets, before entering any competition or before registering for our Theme Park e-Newsletter on this web site. All personal information collected from this web site will be maintained in accordance with our Internet Privacy Statement below which we STRONGLY RECOMMEND you read.

PURCHASE OF TICKETS ONLINE

Credit Card

Tickets can only be purchased through this web site by using a credit card. Your credit card will be debited at the time of ordering. Ticket prices are inclusive of GST.

All credit card purchases are made through the Commonwealth Bank's secure payment facility. The service uses a 128-bit Secure Sockets Layer (SSL)protocol that was developed to protect confidential information such as credit card numbers and other financial data from interception and hacking. In the unlikely event that you believe any unauthorised use of your credit card has occurred, please immediately notify us by email and contact your bank through your usual communication method.

Ticket Supply

After completing your purchase you will receive an email confirmation of your order with a PDF of your tickets purchased. Please print your tickets and present as per instructions at theme park or attraction.

Refund Policy

Tickets purchased via this web site are non-refundable (unless required by law) and may not be resold.

Limitation of Liability

This web site is operated by Warner Village Theme Parks which operates Sea World, Warner Bros. Movie World, Wet 'n' Wild Water World, Australian Outback Spectacular and Paradise Country. 'Warner Village Theme Parks' is a trading name of Warner World Australia Pty Ltd A.C.N. 003 816 260 and Village Themepark Management Pty Ltd A.C.N. 010 919 623 in partnership. As far as is permitted by law, you agree when you use this web site to indemnify and release Warner Village Theme Parks in respect of any claims, loss or damage incurred as a result of any error, omission or misrepresentation in this web site.

Warner Village Theme Parks reserves the right to refuse any order placed for theme park entry tickets.

INTELLECTUAL PROPERTY RIGHTS

Copyright and other intellectual property rights in respect of this web site are owned by Warner Village Theme Parks, its affiliates, corporate partners or licensors, unless expressly indicated to the contrary.

You may download, store in cache, display, print and copy material in a complete and unaltered form for your own personal, non-commercial use provided that you:

TRADEMARKS

THIRD PARTY LINKS

This web site contains hyperlinks and other pointers to web sites operated by third parties. These linked web sites are not under the control of Warner Village Theme Parks and Warner Village Theme Parks is not responsible for the contents of any linked web site or any hyperlink contained in a linked web site. Warner Village Theme Parks provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked web site by Warner Village Theme Parks, its affiliates, corporate partners or licensors. You link to any such web site entirely at your own risk.

INTERNET PRIVACY STATEMENT

Warner Village Theme Parks operates Sea World, Warner Bros. Movie World and Wet'n'Wild Water World on the Gold Coast. From time to time we gather information from visitors to the web sites for each of our theme parks.

We are committed to ensuring that the collection, retention, use and disclosure of the Personal Information you provide (i.e. information which is collected and identifiable as relating to you personally) complies with all applicable legal requirements and that there is no act or practice that interferes with your privacy. All possible steps are taken to ensure that any Personal Information you forward to our web sites is not disclosed to or accessed by unauthorised persons and is used only for the purpose for which you have provided it.

When do we collect Personal Information?

Our web sites collect Personal Information about you in a number of ways including when you register or subscribe on-line for goods or services we have on offer (eg. theme park entry tickets), if you enter a competition or survey or forward any comments to our web sites.

Why do we collect Personal Information?

We collect Personal Information for a variety of reasons including, in particular, to enable us to improve the nature of the goods and services we provide at our theme parks and to more accurately market our goods and services. From time to time we will send you by email details of promotions at our theme parks. However, you can tick the box provided on this website to 'opt out' from receiving any further marketing or promotional material from us.

If you are applying for a job with us on-line your Personal Information will enable us to ascertain whether you satisfy our requirements for the position. We may also use Personal Information to identify you (eg. if you are applying to buy entry tickets on-line) or to enable us to address your expectations of us in respect of how we conduct our business.

What are the consequences if you do not provide the Personal Information?

If you do not provide your Personal Information we may not be able to assist you in certain circumstances, eg. we need to be able to identify you and contact you if you send us an application for employment, apply to buy entry tickets online or enter a competition. In other words the transaction to be conducted between us may not be possible or may be severely hampered.

Who do we give your Personal Information to?

We will only use the Personal Information you provide to us through our web sites for the purpose for which it was provided and directly related purposes and in the normal business operation and marketing of our theme parks. We will not give your Personal Information to third parties without your prior consent. The only exceptions to this are when we are required to disclose the information by law or to protect our rights, safety or property. When we have to send your Personal Information to contractors to do work on our behalf, we will not permit them to use your information beyond what is necessary to assist us and wherever possible they will be required to provide a confidentiality undertaking to protect your Personal Information.

Can you gain access to your Personal Information?

If you would like details of the Personal Information that we hold about you in order to update it or for any other reason please forward a written request to our Privacy Contact Officer. We may ask you to complete a Personal Information Request Form. We generally will not charge you a fee in respect of such access but reasonable administrative costs may be charged in some circumstances. You will be required to satisfy identity validation procedures to prove that you and the individual requesting the personal information are one and the same.


How to contact us

Privacy Contact Officer
Warner Village Theme Parks
Pacific Motorway, Oxenford,
GOLD COAST QLD 4210
Phone +61 7 5573 3999 Facsimile +61 7 5573 3666
Or use this form to Contact the Privacy Officer

What can you do if you have a complaint?

If you are not happy in respect of how we have dealt with your Personal Information or in gaining access to it, you should firstly contact our Privacy Contact Officer (refer above contact details) to discuss your concerns. Parents should contact our Privacy Contact Officer if they want Personal Information deleted that has been provided by their children. Then, if you are still not satisfied, you should contact the Office of the Federal Privacy Commissioner - Privacy Hotline on 1300 363 992 or visit their website at www.privacy.gov.au for further direction and assistance.

Disclaimer

Warner Village Theme Parks is not responsible for any unauthorised use of or access to the Personal Information provided. This Privacy Statement may be amended from time to time by us at our sole discretion and will be posted on our web sites at that time.